Administrative/Customer Service Support

At OpentraX, we’re charting new territories in the quest to empower Australians of all ages. Whether facing disabilities, navigating mental health challenges, or on a journey of rehabilitation, we turn barriers into stepping stones. Our spirit is a blend of adventure, outdoor education, and allied health, making every day an opportunity to change perceptions about abilities. Join us in setting a national standard for inclusion, as we help each individual explore the unique tracks of life.

📹 Get to Know Us:

Program Overview: https://www.youtube.com/watch?v=I31fDyiS0NY

Working at OpentraX: https://www.youtube.com/watch?v=rrO1VA8ObI4

Overview:

OpentraX is seeking a highly organised and proactive individual for a Full-Time Administrative/Customer Service Support role. This position offers the opportunity to step into a Practice Manager position to cover a maternity leave contract by February 2025. If you’re ready to grow with us and take on additional responsibilities, we want to hear from you!

Key Responsibilities:

• Provide administrative and customer service support, including managing inquiries, scheduling appointments, and overseeing bookings.
• Assist with daily operations to ensure smooth running of the practice.
• Train alongside our current Practice Manager to learn the ins and outs of the role.
• Take on Practice Manager responsibilities by February 2025 during maternity leave coverage.

Ideal Candidate:

• Has previous experience in customer service and sales, with the ability to engage confidently with potential clients.
• Is familiar with NDIS administration and billing processes.
• Has excellent administrative skills (experience with Splose or other practice management software desirable)
• Possesses strong communication skills and can manage tasks efficiently from home.
• Is proactive and ready to take on a role that grows with our business.

Specific Role Requirements

• Working with Children Check (Blue Card)
• Current Vaccinations (Including Covid-19)

Perks:

• Flexible work-from-home options post-training.
• All necessary work-from-home equipment supplied, including laptop and phone.
• Engage in a role that directly contributes to the well-being and growth of our community.
• Join a supportive team environment that values open communication and employee well-being.

Application Submissions

Please read these carefully and respond accordingly.

Submit a one to two-page cover letter, including examples, outlining your suitability for the Full-Time Administrative/Customer Service Support role by addressing the skills/responsibilities mentioned. Please address the following questions in your cover letter:

1. OpentraX is dedicated to empowering Australians through adventure, outdoor education, and allied health. What motivates you to join our mission and how do you see yourself contributing to our values and goals?
2. As this role offers the opportunity to transition into a Practice Manager position during a maternity leave contract in February 2025, how do you envision your career evolving with OpentraX? What are your aspirations for growth within our company?
3. Every team member at OpentraX brings unique strengths that enrich our community. What specific unique skills or experiences do you bring to our team that make you a valuable addition?

Attach your current resume detailing your previous work or volunteer experience including two referees who have personally observed you displaying the skills/responsibilities required for this role.

OpentraX roles are always highly competitive as they are incredibly unique, fulfilling positions – if you are serious about submitting an application get it to us ASAP.

Contact for further information:

admin@opentrax.com.au