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Frequently Asked Questions

Diving into an adventure therapy journey brings a mix of excitement and questions. We’re here to guide you every step of the way! Below, you’ll find answers to some of the most common queries about our traX programs and how we strive to reframe the narrative of disability and limitation. If you don’t find the answer you’re looking for, please reach out. We’re always here to help and ensure you have all the information you need to embark on this transformative experience. Happy reading! 📖🌲

Where are you located?

The Great Outdoors!

OpentraX’s Adventure Therapy Programs are designed to be flexible and adaptable, capturing the essence of the great outdoors. That means we can conduct our sessions virtually anywhere with a suitable trail or park, giving us the freedom to explore and enjoy nature to the fullest.

However, we do have some favorite spots where many of our transformative programs typically take place:

  • Sugar Bag Road & Ferny Forest Trails – Sunshine Coast
  • Bunyaville & Samford Conservation Parks – Moreton Bay
  • Gap Creek Reserve – Brisbane
  • White Rock Conservation Area – Ipswich
  • Daisy Hill Conservation Park – Logan
  • Nerang National Park – Gold Coast

If you have a preferred location or know of a great trail that would be a fantastic fit for our programs, please don’t hesitate to get in touch with us. We’re always open to exploring new places where adventure can come to life.

What age range of participants can join?

5 and up!

At OpentraX, our adventure-packed services are tailored for a wide spectrum of ages, spanning from the young explorers starting at age 5 to the young-at-heart adventurers up to 85!  There’s something suitable for everyone and anyone in between. Each participant’s program is individually tailored to the specific goals that are identified in their initial assessment.

Is a certain fitness level or riding skill required?

No!

At OpentraX, we focus on tailoring the experience to your fitness level and riding skills, so there’s no need to worry about getting in over your head. Our diverse trails cater to all abilities, whether you’re a beginner or an experienced rider. After an initial assessment by your Adventure Therapy Practitioner, we customise sessions to you. As you gain confidence and skills, we’ll ramp up the excitement, always at a pace that’s comfortable for you. Rest assured, our aim is to make your adventure therapy journey as exhilarating as it is empowering.

Do I need my own bike?

Not necessarily!

If you have your own bike you’d like to use, we’ll check it out at the Initial Assessment to ensure it’s trail-ready. Alternatively, OpentraX has a limited collection of bikes and helmets available for loan. Here’s how it works:

  • For 1-on-1 Sessions: Borrowing equipment for individual sessions is a breeze. We’ve got you covered.
  • For Groups: If you’re part of a group session, reach out to inquire about equipment availability. While we aim to provide, it’s good to check if the gear has already been allocated to other participants in the group.
Please note that for any Bike Loans there will be an extra 15 minutes of the practitioners time invoiced to cover the bike preparation, maintenance, and cleaning. 
Do you provide transport to and from the sessions?

Enquire with us!

You always have the option to provide your own transport and meet us at the trail for your session. This is the more cost effective option for those working within a budget. Remember, if you’re dropping someone off, be back in time for the session’s wrap-up. And for those under 18, punctual pick-ups are crucial due to legal care requirements and respect for others’ schedules.

Please be aware that transport is only available for 1-on-1 sessions, may not be available during peak session times, and cannot be provided for group activities.

Just note, any extra time devoted to transporting participants will reflect in the invoice, as it’s part of our dedicated practitioners’ valuable time. Please reach out, and we’ll work something out together

What happens if the weather isn't favourable?

Safety first! While our sessions can usually go ahead in rain or shine, extreme weather like severe storms might lead to a cancellation. We keep a close eye on the Bureau of Meteorology (BOM) to make informed decisions. Any cancellations made by OpentraX due to severe weather (and where an alternate location is unavailable) are at no charge to the participant.

If an undercover area is required, rest assured our experienced practitioners will create some fantastic activities that will ultimately still work towards your goals and prepare you for the next adventure out on the trail. 

If your original session location does not have any undercover areas available, we’ll contact you as soon as possible to find a new location that still works with your schedule.

If it is your preference to cancel the session because of the weather, please be aware that our standard cancellation policy will apply.

How much do your programs cost?

Every adventurer’s journey with OpentraX is unique. We believe in crafting experiences that cater to individual needs, strengths, and aspirations. As such, costs can vary based on the personalised touch we bring to each session.

Our dedicated and experienced Adventure Therapy Practitioners have an hourly rate of $166.99/hr for Exercise Physiology & Other Professionals. Please see below an example breakdown of program fees.

No Travel Required (Sessions are completed at the practitioner Usual Place of Work and participant provides their own transport)

  • Initial Assessment: 1.5-2hrs face-to-face + 2hrs non-face-to-face program personalisation and planning. Total cost: $667.96
  • Single Sessions: 1.5hr session + 15min planning/reporting = $292.23
  • Group Sessions: Please see our Group Session Fee Schedule.

Travel (if required): Travel time is invoiced at the same hourly rate as your session time. Travel time is calculated from the practitioners usual place of work, or from their last participant, and returning to their usual place of work (if there are no other “alternate location” sessions following). The total km’s travelling are also invoiced separately at $0.97/km. 

When and Why do you charge travel?

Our providers have established main locations for their usual places of work:

  • Dougal at Gap Creek Reserve
  • Simon at Bunyaville Conservation Park
  • Shaun at Nerang National Park
  • Cameron at Nerang National Park
  • Olivia at Gap Creek Reserve, Bunyaville and Samford Conservation Parks
  • Chris at Marsden (head office)

Sessions provided at these designated locations by the corresponding provider will not incur any travel fees (excluding when we are providing transport for participants). For sessions conducted at all other locations, travel costs will be calculated in accordance with the NDIS price guide. Travel time will be invoiced covering travel to and from the providers usual place of work, as listed above, as well as the total km’s driven to and from the session. If practitioners are travelling away from their usual place of work for multiple sessions, the travel component will be split among all participants with sessions at alternate locations.

Which NDIS funding categories do your programs use?
As our programs are fully customisable they can fall under a number of different NDIS categories including:
  • Capacity Building – Improved Daily Living
  • Capacity Building – Improved Health and Wellnes
  • Capacity Building – Increased Social and Community Participation
  • Core – Assistance with Social, Economic and Community Participation – Community Social and Recreational Activities

Enquire with us today to find out how we can tailor your sessions based on your therapy goals!

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